If you have any trouble with application, we have a video introducing some tips on application, so we hope you will find it helpful. If you are unable to resolve the issue, please contact customer service.

If you have any trouble with application, we have a video introducing some tips on application, so we hope you will find it helpful. If you are unable to resolve the issue, please contact customer service.

If there is a quality problem with the product you purchased, please provide the order information and details of the defect to customer support. We will accept your warranty claim as soon as possible and provide a solution.

In the case of an incorrect order, if the product is unopened, we can accept a return (only if you contact us within 7 days of receiving the product).

We will also handle cases where the product is damaged or soiled during delivery. Please contact customer support by email or phone.

We sincerely apologize for any inconvenience caused. If there was a mistake in our shipment, we will exchange or reship the item as soon as possible. Please contact customer support via LINE or email.

There are no joining fees, membership fees, or renewal fees when you register as a NIMASO member.

To cancel your membership, please contact us .
Also, if you wish to cancel your membership, we would like to ask you the reason for cancellation so that we can use it as reference for improving our services in the future.

Please apply via the NIMASO official website.

This offer is available to customers who meet the following criteria:

1. Purchase the product at an authorized NIMASO retailer on or after January 1, 2020.
2. Being a NIMASO member
3. You agree to the terms of the NIMASO quality guarantee.

You can apply at any time during the warranty period. Multiple application procedures are not possible.

If the product you are looking for does not appear after searching, it may be temporarily out of stock. Please contact us by email or LINE and we will provide you with more information.

We will inform you of stock status and expected arrival dates, so please contact us by email or LINE for details.

We will respond to your inquiries in the order they are received. It may take some time, but we will always reply within 24 hours, so please be patient. (If you do not receive a reply, it may be that we did not receive your email. In that case, please contact us by phone.)

Yes, you can. For more information, please contact us via our corporate website .