Nimaso takes every precaution in quality control, but if there is a problem with the product, we will accept returns and exchanges. Please feel free to contact our customer support at any time.
*Please note: Return policies may vary by marketplace. If you purchased from an off-site site, please contact the customer support of the relevant marketplace.
If there is a problem with the product
If there is a problem with the product you purchased, in order to respond promptly, please prepare the following information and contact us at the address listed below.
- Order number
- Your condition (please give as much detail as possible)
- Photos and videos showing the problem
[Customer Support]
- Email: support@nimaso.co.jp
- Inquiry form
If a product defect is confirmed, we will cover the shipping costs for return or exchange.
If you wish to return the product for your own reasons
Returns due to personal reasons (due to differences in expectations, wrong purchase, etc.) will only be accepted for unopened products.
Please contact our customer support: support@nimaso.co.jp within one week of receiving the product. We apologize for the inconvenience, but if you wish to return the product, please attach a photo showing the packaging condition of the product as well as the reason for the return.
If you return the product for your own reasons, you will be responsible for the cost of return shipping.
*Please note that we cannot accept returns if the product has been opened.
Refund Policy
Once we have inspected the returned item, we will process the refund. Once the refund is complete, we will send you an email.
When we refund, we will refund directly to the account of the credit card used at the time of purchase. Depending on the credit card company, it may take some time for the funds to be deposited. Please contact your card company for details. *Please note that depending on the payment status, we may refund directly to you.
*Please note that depending on the payment status, we may refund you directly.
Contact Information
Email: support@nimaso.co.jp
Phone: 044-920-8031 (Weekdays 10:00-17:00)