On the NIMASO official website, you can choose from the following payment methods.
- Credit card (Visa/Master/Maestro/JCB/American Express/Diners Club/Discover)
- Apple Pay
- Google Pay
- Convenience store/bank transfer *
* For information on payment at convenience stores and bank transfers, please click here.
*The payment amount includes consumption tax.
Order acceptance time
Orders can be placed from this site 24 hours a day, 365 days a year.
If you have any questions, please contact us at the address listed below.
- Email: support@nimaso.co.jp
- Inquiry form
About receipts
If you would like a receipt, please contact our customer support and we will send you a receipt in PDF format as an email attachment.
About shipping and delivery companies
Orders placed on this site will be shipped from domestic warehouses.
We mainly use Yamato Transport and Japan Post as delivery companies, but this may vary depending on the delivery area.
*Please note that if you order multiple items, the items may be shipped separately depending on stock availability.
About Shipping
Your order will usually be processed within 1-2 business days after your order/payment is confirmed, and will arrive in approximately 2-3 days after shipping.
Please note that there may be delays in shipping if there is a large number of orders or around holidays.
Regarding delivery date and time specification
Unfortunately, we cannot accept requests for specific delivery dates and times. Please place your order well in advance of the delivery schedule.
Shipping confirmation and tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can follow the link in the email to access the tracking site to check the status of your order.
Shipping
All purchases at the official NIMASO online store ship free.
Changing delivery addresses and canceling orders
If you wish to change the delivery address or cancel your order, please contact customer support at support@nimaso.co.jp as soon as possible with your order number and the reason for cancellation.
Please note that we cannot change the shipping address or cancel your order after the shipping procedure has been completed.