On the NIMASO official website, you can choose from the following payment methods.
Credit card (Visa, Mastercard) *Shopping function will be officially released soon. Please look forward to it!
*The payment amount includes consumption tax.
Order acceptance time
Orders can be placed from this site 24 hours a day, 365 days a year.
If you have any questions, please contact us at the following address.
- Email: support@nimaso.co.jp
- Inquiry form
About receipts
If you would like a receipt, you can access it from your order history. You can also contact our customer support and we can send you a receipt in PDF format by email attachment.
About shipping and delivery companies
Orders placed on this site will be shipped from domestic warehouses.
We mainly use Yamato Transport and Japan Post as delivery companies, but this may vary depending on the delivery area.
*Please note that if you order multiple items, the items may be shipped separately depending on stock availability.
About Shipping
Normally, your order will be shipped within 3-5 business days after your order/payment is confirmed.
Please note that there may be delays in shipping when there is a large number of orders or around holidays.
Regarding delivery date and time specification
Unfortunately, we are unable to specify delivery dates and times. Please place your order well in advance of the delivery schedule.
Shipping confirmation and tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can follow the link in the email to access the tracking site to check the status of your order.
Shipping Fee
All purchases at the NIMASO official online store ship free.
Changing delivery address and cancelling orders
If you wish to change the delivery address or cancel your order, please contact customer support at support@nimaso.co.jp as soon as possible with your order number and the reason for cancellation.
Please note that we cannot change the shipping address or cancel your order after the shipping procedure has been completed.