"I bought a glass film, but the included guide frame doesn't fit my smartphone. Maybe it was delivered by another product," was the message received by the NIMASO Customer Support Center.
NIMASO customer support looked into the customer's order history and sent the product again, but we received another similar inquiry.
"I received the same product again. It's completely unusable! Did you check your order properly?!"
"Sorry. I'll check right away."
After that, NIMASO customer support spoke with the customer for about 30 minutes, and the customer realized that he had made a mistake with the model and model number of his smartphone. The smartphone in hand is an iPhone 12 Pro, but he ordered a glass film for the iPhone 12.
The same thing has happened many times among elderly customers, and NIMASO customer support said, "Everyone noticed that the sizes of the dedicated guide frames were different when they were applied to their smartphones." In other words, the included dedicated guide frame also served to make it easier to apply the glass film, and to check whether the one they bought was correct.
Fortunately, all NIMASO glass films come with a special guide frame. With this special guide frame, anyone can apply the glass film properly. In addition, MINASO glass films are compatible with all iPhone models, have been impact tested, have high transmittance, and are the best value for money. Perhaps this is why there are quite a few elderly people who have just started using smartphones among the buyers of NIMASO glass films.
In addition, NIMASO promises that if a customer unintentionally orders the wrong product, " if you contact us within 7 days of receiving the product, we will accept returns and exchanges only if the product is unused or in special circumstances ." Therefore, NIMASO sent the customer an iPhone 12 Pro glass film. However, not all brands can return or exchange wrong orders like NIMASO. So, it is necessary to introduce how to check the smartphone model and model number.
Is my smartphone an Android or an iPhone?
Before checking the smartphone model and model number, check what brand your smartphone is. Different smartphone brands use different systems, so the way to check is slightly different. Currently, there are two systems used in smartphones on the market: Android and iPhone (iOS). Almost all smartphones other than Apple products use Android. So, you just need to check if the smartphone you are using is an iPhone.
The back of the iPhone looks like this:
Android Mac is here.
Is the model and model number the same?
Even among the younger generation, there are some who cannot clearly explain the difference between model and type number.
The model name is the name of the device. In other words, it is the name of the smartphone you are currently using. The model number is meant to be seen as an identification card for each model. It is usually made up of a combination of letters and numbers.
In everyday life, it doesn't matter if you don't know the model name or number, but as in the incident I mentioned at the beginning, when purchasing a glass film, case, or charger, you need to check whether your model is compatible. Especially in the case of Apple, they release new iPhones every year. With just the iPhone, you can't determine the model name. You may remember it clearly when you first purchase it. After a while, you'll forget. Or, if it's a gift from your child, you probably don't even know the model. If you buy a protective item out of selfishness, isn't it a waste of money? Again, I'll repeat. Not all brands allow returns and exchanges for " unintentionally incorrect orders " like NIMASO.
NIMASO's recommendation: Please check the model carefully before purchasing.
How to check the model
So how do you check your model? You can check it right away from the settings screen. If you remember that procedure, you'll be able to check it right away next time!
iPhone
Android
At this point, I also checked with the NIMASO customer support manager about the 36-month warranty period that I was concerned about.
NIMASO Quality Assurance Service states that the warranty period for all glass films is 36 months. Is that true?
The 36-month warranty is true, but if you want to get it, you can get the 36-month warranty by entering your purchase information on the official website. This warranty applies not only to the official website, but also to products in all official stores operated by NIMASO.
For details about the warranty, please contact NIMASO Quality Assurance Service .
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